Questions?We've got answers.

Yes. Your account lets you manage bookings, view job details, and keep everything organised in one place. It only takes a moment to set up. You can also book as a guest without creating an account if you prefer.

Standard Garden Maintenance visits are currently booked online as individual visits. If you are interested in ongoing or regular maintenance (weekly, fortnightly, monthly), contact us and we can discuss your requirements and arrange a plan that works for your garden.

We aim to match you with an available team as soon as possible, often within a few days depending on availability in your area. You can see live availability when selecting a time slot during booking.

Yes. Our gardening teams arrive fully equipped with professional petrol-powered tools and everything needed to complete the job. You do not need to provide anything.

No. We bring all tools, fuel, and equipment. If your job requires access to an outside tap (for pressure washing, for example), we will let you know beforehand.

Our focus is on garden maintenance and tidy-ups rather than large-scale landscaping or construction. For bigger projects like turf installation or major clearance, get in touch and we will let you know if we can help or point you in the right direction.

You can book lawn mowing, hedge trimming, weeding, pruning, border maintenance, pressure washing, cutting back overgrowth, and general garden tidy-ups. See the full list when you book online.

Garden waste removal is optional. When selected, up to 120 litres is included with your visit. For larger amounts, waste removal is available at an additional charge.

Additional green waste is charged at £15 per 300-litre bag of standard lightweight garden waste (grass cuttings, hedge and shrub trimmings, weeds, soft plant material, and small/light prunings). Up to five bags may be charged automatically where waste removal has been requested or approved. If more than five bags are needed, we will ask for your approval before any further charge. Heavy, bulky or non-green materials are assessed separately.

Yes. You are welcome to keep the waste for your own disposal. We will leave it in a reasonable location agreed with you, and you then take responsibility for disposing of it.

Garden Maintenance uses flat team-based pricing for a 2-person gardening team. Prices start from £80 for a 1-hour visit, with longer durations available up to a full day. Pressure washing is from £4 per m² with a £100 minimum. Full pricing is on our pricing page.

Payment is taken securely online when you book. You can pay by card through our checkout. For some services, a booking fee or deposit is due at booking with the remaining balance settled after the work is completed.

Garden maintenance starts at £80 for a 1-hour visit — that is the minimum booking. Pressure washing has a £100 minimum booking. Large garden clearances and other complex work are quote-required and assessed individually.

The £60 booking deposit secures your pressure washing appointment. When we arrive, we'll measure the actual area and confirm the final price with you before starting any work. The £60 you've already paid is credited toward your final pressure washing price — you only pay the remaining balance once you've agreed the final price on the day.

The team arrives for your booked appointment — not a separate survey visit. They measure the actual area, assess the surface and access, and confirm the final price with you. If you accept the final price, the work is carried out during the same visit. The £60 deposit you've already paid is credited toward the final price.

Yes. The £60 you pay when booking is credited toward the final confirmed price. For example: if your estimated price is £200 and the team confirms a final price of £200, you've already paid £60, so the remaining balance is £140.

The deposit may be retained where the team has attended the appointment and the customer chooses not to proceed with the confirmed final price, or where the information supplied by the customer was materially inaccurate or misleading, subject to the applicable cancellation terms and consumer law. We always aim to be fair and reasonable.

If Rich Green has made a material error in the estimate or pricing information that caused you to book on materially incorrect information, we will refund the deposit. We will also refund in accordance with our cancellation terms and applicable consumer regulations where appropriate. If Rich Green determines on arrival that it cannot reasonably or safely provide the booked core service and the customer supplied accurate information, this is not treated as a customer cancellation.

No. The online figure is an estimate based on the area you enter — £4 per m² with a £100 minimum. Your technician will measure the actual area and confirm the final price before any work begins. You'll never be charged a higher price without agreeing to it first.

No. Optional extras like re-sanding, moss and algae treatment, rust or stain treatment, and protective sealing are shown separately with guide prices only. They do not change your headline pressure washing estimate. Your technician will confirm their exact price before work begins, and you can remove any extras you no longer want.

Yes. Rich Green carries £5 million public liability insurance. All our team members are experienced and trained to carry out garden maintenance work to a high standard.

We aim to send the same team members where possible so they get to know your garden, but we cannot guarantee the same individual for every visit. Our team-based approach means your garden is always looked after by trained Rich Green staff.

If something is not right, please let us know as soon as possible after the visit. We take pride in our work and will do our best to put things right. See our complaints and remedial work process in our terms and conditions.

Yes, you can reschedule your booking through your account or by contacting us. We ask for at least 48 hours' notice when rescheduling. See the full cancellation and rescheduling terms for details.

48 hours' notice or more: you can normally cancel or reschedule without a charge. Less than 48 hours: a reasonable cancellation or call-out charge may apply, normally £60. Same-day cancellations, no-shows or failed access may be treated as a late cancellation. Weather postponements by Rich Green carry no charge. Full details are in our terms and conditions.

If weather makes the work unsafe, impractical or likely to produce a poor result, we will contact you to rearrange. We will not normally charge a cancellation fee where we postpone a visit because of weather.